St Andrews Primary, Headington, Oxford MAP


1.0 Booking and securing childcare

Register an account. The person must be responsible for the child.

Holidays dates will be advertised on our platform. Following a booking made on our platform an automated invoice will be sent to your registered email. Once payment has been received by us you will be sent a receipt and your booking is secure. A booking confirmation is regarded as your acceptance of our Terms and Conditions.

1.1 Payment or Cancellation

The person booking is required to settle their invoice at the 24 hour point of making a booking. A booking can be cancelled within the 24 hour period of the initial booking by emailing info@kidactiveclubs.co.uk. After 24 hours the invoice will be due.

1.2 Payment methods

We accept payment by BACS; Childcare Vouchers, Tax Free Childcare and Cash.

1.3 Prices, Discounts, Referral

Early versus Standard

Early price = book 21+ days in advance of selected childcare date. Standard price = book inside 21 days of selected childcare date.


We offer a discount if a parent/guardian works for NHS or University of Oxford.


We offer a £15 childcare credit via a referral. A referral credit will be applied to your account after the new customer has booked and paid for their childcare.

Free pass

A free pass is valued to one child. Passes are not transferable. We have the right to select the date of a free pass.

1.4 Refunds (to customer)

We do not offer refunds or credits for child absences. Examples of absences inc. (this is not an exhausted list) • Sickness (parent/child) • Isolation (COVID) • Rearranged plans • Suspensions/Exclusions.

We do refund if KIDACTIVE is forced to close due to lack of childcare demand (for a holiday period advertised) and/or by order of our Head Office, Government, Local Authority or Environmental Health.

If a payment is made accidentally (by you) we will refund the amount via BACS. Allow 14 days from you contacting us.

1.5 Cancellation (long term absence)

If a child is unable to attend booked holiday childcare due to an unforeseen long-term medical condition e.g. broken bone etc., a discretionary part-credit to your account will be offered for future holiday childcare.

General short term sicknesses e.g. sickness and diarrhoea are not considered long term.

1.6 Changing a booking

We can change a booked date within the same holiday period providing;

  1. you give us 48 hours notice.

  2. we have availability.

  3. the booking line (for your child's year group) has not already closed due to reaching capacity as this means the club would lose out.

1.8 Late collection

We do not charge for reasonable late collection, however, if you are expected to arrive past closing we ask that you make us aware in advance (contact the Manager) so that we can notify your child and make necessary staff childcare arrangements.

We have the right to refuse childcare if late collections are continuously abused.

2.1 Decline childcare

We have the right to decline childcare if we believe a payment will not be made on time and/or we deem a child to be unsuitable, for any reasonable reason, to attend our setting(s). This is further detailed in our Policies.

2.2 Additional needs

We recognise that some children have additional needs or physical disabilities that require particular support.

As the needs of each child varies the Manager will assess each child in consultation with their parent/guardian on a case-by-case basis, depending on [i] the level of support a child requires, [ii] the suitability of our environment, [iii] the level of qualification(s) and experience of our staff and [iv] our adult to child ratios.

If this applies submit a form and contact us.

NB. If you make a booking before submitting a form/making contact and/or do not make us aware of any additional needs, and we believe that we are unable to meet your child's needs, we have the right to cancel your booking.

2.3 Account management

The parent/guardian (that registers an account) is responsible to provide up-to-date and relevant information about their child, themselves and any third party carer; and to notify us (email), prior to their child's next attendance, if there are any changes to their child's needs.

KIDACTIVE has the right to delete an account if we believe an account holder to behave in an unreasonable manner.